There could be multiple reasons why you are unable to connect to the proxies:
If you have recently ordered or replaced proxies, it may take upto 10 minutes for the proxies to sync and start working.
Your proxy credentials (username / password) are incorrect.
You are trying to connect with a different IP which is not whitelisted for the proxies.
You are connecting to the incorrect IP Addresses or incorrect ports.
If you were able to connect previously, it might be the case that you have reached our maximum thread count allowable limit. Please lower your threads or usage and you should be able to connect normally.
If you're certain that all of the above points are satisfied, then we're either doing a temporary maintenance or we're facing some technical errors. Please reach out to us and mention your Package ID so we can help you further.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article